Services revenues are growing across the board. Expand your top line, improve margins and make customer customizations, implementations and upgrades easier with a globalized white-label professional services model.

One of the significant trends in the marketplace is the increasing tilt in revenues from licensing to services. End-users are asking for a higher degree of customization of the software they buy and the complexity and interdependency of systems is driving the needs for implementation services. Traditionally, a large portion of that revenue opportunity has gone to system integrators. But more of that revenue can flow back to the ISV by leveraging Symphony's ISV-branded Professional Services organization. Under this arrangement, a large portion of the work can be moved offshore, extending your ability to acquire more service revenue at lower costs.

Our success with our clients is based on the following guidelines:

• We Don’t Compete With You.  Symphony is not in competition with your PS organization. We work as an extension of your PS organization, invisible to your customer. 
• Aggressively Apply Re-Usability Engineering Principles to Improve Productivity by up to 20% and Delivery Velocity by up to 50%. Results are tightly governed by quality/productivity/on time delivery metrics, resulting in higher performance.
• Enhance the Integration Between R&D and the Services Organization.  PS doesn’t work independently from the development organization.  In fact, Symphony views it as an integral part of the Product Development Lifecycle.  Constant feedback between the teams identifies new customer needs and desires and discovers important improvements that need to be made to the product to speed customer adoption and improve product quality.  .
• New Service Identification and Development.  Symphony can help you unearth new revenue opportunities through the creation of new offerings such as tailored upgrades, prepackaged customizations, and fixed price standardized migration which lead to accelerated rollouts of new licensed products.

Transforming PS Operations

One of the key philosophical changes needed to re-make your PS organization is to flip the traditional PS paradigm where today 80% or more of the effort is made by costly on-site resources, with perhaps a small portion of the customization or upgrade programming done offsite. The truth is that most of the work can be done offsite and, in fact, offshore.

By changing the balance between on-shore and off-shore resources, you can significantly improve the cost and speed of delivery for your professional services operations by leveraging the time zone differential.

By using delivery centers across the globe you can provide higher levels of service to your customers by addressing regionalization and localization issues such as mult-lingual support and understanding of local compliance issues. Your organization benefits from leveraging a collection of experts from around the globe who have the regional expertise alongside the specific domain competencies that you need.

Improved Productivity Through Reusability Engineering

Most PS organizations operate by performing a series of high-touch, “one-off” engagements. A team parachutes in, does the work, based on their own personal experiences, and leaves. Individually the team members may get smarter, but not the organization as a whole. Productivity stagnates and the learning curve for new employees remains high. The key to improving the productivity of your PS operations is the application of Re-Usability Engineering principles.

Symphony engages Reusability Engineers to break down each engagement into discrete components and then develop optimized procedures to complete them. These processes and related artifacts are then cataloged into “Re-Use Libraries” which are repositories which can be accessed by all team members.

Symphony employs a continuous improvement philosophy taking new best practices from each successive engagement and feeding it back into the Re-Use Libraries, allowing the next team to improve their productivity even further.